Shipping policy

At The Earthy Hues, every order is packed with care so your handcrafted pieces reach you safely and beautifully. We aim to make your shopping and delivery experience simple, transparent, and reliable.

Order Processing

Orders are processed within 1–2 business days and shipped via standard delivery. Delivery typically takes 3–5 business days after dispatch.

Orders placed on weekends or public holidays will be processed on the next working day. In case of any unexpected delay, our team will do its best to keep you informed.

Shipping Within India

We deliver to serviceable locations across India through trusted courier partners.

Estimated delivery time: 3–5 business days after dispatch.

Delivery timelines may vary depending on your location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free shipping is available on orders above ₹1,999.

  • Applicable shipping charges for orders below this amount will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address or mobile number, wherever available.

Please allow some time for the courier partner's tracking system to update after dispatch.

Delivery Address

Please ensure that your complete shipping address, PIN code, mobile number, and other delivery details are entered correctly while placing your order.

If you need to change your shipping details, please contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.

Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, festivals, weather conditions, high order volumes, or other circumstances beyond our control.

We appreciate your patience and will do our best to assist you with any delivery-related concerns.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incomplete, or the customer cannot be contacted, the courier partner may make another delivery attempt.

If the parcel is returned to us, additional shipping charges may apply if you request redelivery.

Damaged Packages

Customers are advised not to accept parcels that are visibly damaged during shipping and to report the issue to us immediately.

If you notice any damage to the outer packaging, please inform the delivery personnel and contact our customer support team as soon as possible.

For damaged or incorrect products, please retain the packaging and provide the following details to help us review your request:

  • Your order number

  • Clear photographs or a video of the parcel

  • Images of the damaged or incorrect product

  • A brief description of the issue

Our team will review the concern and assist you according to our return policy.

Lost Packages

If your tracking information shows unusual delays or your order appears to be lost in transit, please contact us. We will coordinate with the courier partner and help investigate the shipment.

International Shipping

International shipping may be available to selected destinations, subject to serviceability.

International shipping charges are payable separately by the customer. Applicable shipping charges and delivery details will be communicated before the order is completed, wherever possible.

Any customs duties, import taxes, or additional charges imposed by the destination country are generally the customer's responsibility unless otherwise stated.

Returns for Damaged or Incorrect Products

We offer a 3-day return policy for products that arrive damaged or when an incorrect product has been shipped.

  • Customers must report the issue within 3 days of receiving the order.

  • Returns are accepted only for damaged or incorrect products.

  • Customers should provide the order number and clear photographs or videos showing the issue.

  • Once the request is reviewed and approved, our team will guide the customer through the next steps.

We aim to make the process as simple as possible and will assist with eligible requests without unnecessary hassle.

Need Help?

For any questions regarding shipping, delivery, or returns, please contact us at:

Email: care@theearthyhues.com

Our team will be happy to assist you with your order.