Shipping policy

At The Earthy Hues, every order is packed with care so your handcrafted pieces reach you safely and beautifully. We aim to make the entire delivery experience simple, transparent, and reliable.

Order Processing

Once your order is successfully placed, it is usually processed and prepared for dispatch within 1–3 business days.

As many of our products are thoughtfully handcrafted, certain items may occasionally require additional preparation time. If there is any significant delay with your order, our team will get in touch with you.

Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Within India

We deliver to most serviceable locations across India through trusted courier partners.

Estimated delivery time:
Approximately 4–8 business days after dispatch, depending on your location.

Delivery timelines may vary for remote areas, public holidays, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may also offer free shipping on qualifying orders from time to time. Any applicable offer will be clearly mentioned on our website or during checkout.

Order Tracking

Once your order has been dispatched, you will receive tracking details through your registered email address or mobile number.

Please allow some time for the courier partner's tracking system to update after your parcel has been shipped.

Delivery Address

Please ensure that your complete shipping address, PIN code, mobile number, and other delivery information are entered correctly while placing your order.

If you need to change your shipping details, contact us as soon as possible. Once an order has been dispatched, we may not be able to modify the delivery address.

Delayed Deliveries

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, festivals, high-order volumes, or other unforeseen circumstances.

We appreciate your patience in such cases and will always do our best to assist you.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incomplete, or the customer cannot be contacted, the courier partner may make another delivery attempt.

If the parcel is returned to us, additional shipping charges may apply if you request the order to be shipped again.

Damaged Packages

If your parcel arrives visibly damaged, please take photographs or a video of the package before opening it.

If the product inside is damaged or incorrect, contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs or video of the parcel

  • Images of the damaged or incorrect product

  • A brief description of the issue

Our team will review the concern and assist you with the appropriate resolution.

Lost Packages

If your tracking information shows unusual delays or your order appears to be lost in transit, please contact us. We will coordinate with the courier partner and help investigate the shipment.

International Shipping

International shipping availability, charges, and delivery timelines may vary by destination.

Any customs duties, import taxes, or additional charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.

Need Help?

For any questions regarding shipping or delivery, please contact us at:

Email: care@theearthyhues.com

Our team will be happy to assist you with your order.